The Public Utility Commission of Texas (PUCT) secured refunds and bill credits of $105,906 for Texas electric, water, and telecommunications consumers in the second quarter of Fiscal Year 2025 (Dec. 2024 – Feb. 2025).
The agency’s Consumer Protection Division (CPD) team of 20 employees assisted customers who reported billing issues or other complaints across the three industries the PUCT regulates, closing a total of 1,849 complaints in Q2.
“March 2 – 8, 2025 is National Consumer Protection Week, and we are honored to serve Texas utility consumers here at the PUCT. All Texans deserve reliable and affordable electricity, water, and telecommunication services,” CPD Director Chris Burch said. “The PUCT’s CPD staff is available and ready to help consumers resolve billing issues or other concerns with their utility services. We always encourage customers to work with their provider first to resolve complaints, and we are here as a resource if additional help is ever needed.”
Dollar value of refunds and bill credits secured, categorized by industry in Q2 FY 2025: the electric industry secured $95,196 in refunds and credits; the water industry secured $5,560 in refunds and credits; the telecommunications industry secured $5,150 in refunds and credits.
The PUCT’s Consumer Protection Division also assists consumers with issues relating to electric, water and telecommunications utility disconnections and refusal of service. In total, the division fielded 7,404 calls from customers throughout the first quarter.
In the first quarter of FY25, CPD secured refunds and bill credits of $144,563 for Texas electric, water and telecommunications consumers.
Consumers can contact our Consumer Protection Division for assistance or file a complaint using this customer resource page.