The Public Utility Commission of Texas secured refunds and bill credits of $100,581 for Texas electric, water and telecommunications customers in the second quarter.
From Dec. 2022 through Feb. 2023, the agency’s Customer Protection Division team of 24 employees assisted 2,983 customers who reported billing issues or other complaints.
“Every Texan deserves high quality utility services at a fair price. Our team is proud of the work we do every day to prioritize the needs of customers and help them resolve issues with their service providers,” said Chris Burch, director of the Customer Protection Division. “We always encourage customers to work with their provider first to resolve complaints, and we are here as a resource.”
Dollar value of refunds and bill credits secured, categorized by industry in Q2 2023 with electric refunding $80,092, water refunding $2,779 and telecommunication refunding $17,710 for a total of $100,581.