The Public Utility Commission of Texas secured refunds and bill credits of $181,717.26 for Texas electric, water and telecommunications customers in the third quarter of FY 2023 (March 2023 – May 2023).
The agency’s Consumer Protection Division (CPD) team of 23 employees assisted 2,819 consumers who filed informal complaints reporting billing or other issues across the three industries the PUCT regulates.
“The first part of the PUCT’s mission statement is to protect Texas consumers,” said Chris Burch, director of CPD. “And our team comes to work each day to make sure Texans receive reliable and safe utility services at fair prices. We always encourage customers to work with their provider first to resolve any issues or complaints, and we are here as a resource if additional help is ever needed.”
Dollar value of refunds and bill credits secured, categorized by industry in Q3 2023: - the electric industry totaled $168,199.97; - the water industry totaled $4,052.95; - the telecommunication industry totaled $9,464.34.