Xcel Energy is advising customers who are eager to start their spring planting or landscaping to always call 811 to have underground utility lines marked free of charge before starting any digging projects. In 2022, Xcel Energy had seven incidents in Texas and one in New Mexico when customers did not call 811 and then caused damage to buried electric lines.
In Texas, homeowners and contractors should call 811 or submit an online request to Texas 811. In New Mexico, online requests should go to NM 811. In both states, customers should make the request at least two days before starting a project. Every digging project requires a call, regardless of whether the project is big or small. Even projects such as installing a mailbox post, building a deck, or planting a tree require a call to 811.
811 will notify the right utility companies of the caller’s intent to dig. At no charge, professional locators will mark the locations of underground lines with flags, spray paint, or both. Depth of utility lines can change over time because of storms and soil condition.
Customers should contact a private locator company to find lines not owned by a utility.
Examples of these include lines installed by a homeowner to heat a pool, light a garage or install a gas grill.
Safe digging tips include: always call 811 before you dig. It’s the law; Stay safe and call 811 before starting landscape jobs;
Depth can be deceptive. Depth of utility lines can change over time with erosion, storms, floods, soil condition, having in winter from frost, and changes to landscaping; What you don’t know can hurt you. Even if you’ve lived in your home for 30 years, things can and do change in your yard; Does it smell like rotten eggs? If someone damages a natural gas line and notices a sulfur or rotten egg-like smell, move quickly away from the area. Once safely away, call 911 first, then your gas utility company to investigate and repair; before you can work near an underground utility line, you must first hand-dig to expose the line and verify its location and depth.